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Providing A Better Experience

1836PM Resident Benefits

Great Perks

Welcome Home!

Congratulations on leasing a new home with 1836 Property Management! You also receive a lot of great benefits just for being a resident at one of our properties. Get to know the advantages below.

Resident Benefit Package for Residents with Leases Effective 01/01/23 Include the Following:

Experience utility concierge service! We’ve partnered with experts to help make your move easier with quick utility connections—including electricity, water, and Wi-Fi. This Resident Benefit is a no-hassle, 15-minute conversation that creates your accounts, schedules installation, and finds you the best bargains available!

Note to Austin residents: Utility services are regulated by the city, therefore you must use providers that are mandated city-wide. Our concierge service will still assist you throughout the connection process.

Don’t forget to ask for your account numbers! You’ll need those to move in!

Click here to schedule!

Changing the HVAC air filter is a resident responsibility per the 1836PM Lease Agreement. We’ve made it as easy as possible by partnering with Second Nature. If your home has HVAC, your air filter(s) will begin arriving on your doorstep shortly after you move-in. All you need to do is change it upon arrival and continue to do so each time a new one arrives approximately every 60 days, or as required by your HVAC system. No advance effort is required; we’ve got it covered!

Should you have any filter installation or delivery questions please contact Second Nature at 1-800-308-1186, Mon – Fri, 10am to 6pm EST.

1836PM understands that emergency maintenance can happen at any time—middle of the night, weekends, and holidays. Simply give us a call at 512-994-4323 to be directed to our after-hours emergency maintenance hotline. The service provides troubleshooting as necessary and will even dispatch to a vendor if the call meets the emergency criteria.
No need to pick up or drop off keys at the 1836PM office downtown. Access the property by using a lockbox located at the property. The code will be sent to you on the day you move in. At move out, you can also ask for a code to put the keys back in the lockbox instead of dropping them off at the office.
Once every 12 months, by resident request, residents can ask to waive their first initial late fee. Daily late fees are not included.

Once per tenancy, by resident request, residents can request a trip to visit your home be waived (maximum of $79).

Missed trips occur when a resident forgets about an appointment, leaves pets out, engages keyless deadbolts, etc.

Join us in the Resident Portal! This is an easy way to communicate with your property management team, make rent payments, and access important documents.

Click here to set up your account!

All of your lease documents, amendments, renewal documents, etc. are safely stored for you should you ever need them! You can find them in your Resident Portal in the “Documents” section.

Leases Effective Before 1/1/23

The Resident Benefit Package for Residents with Leases Effective Before 01/01/23 Include the Following

(with details noted above)

  • Concierge Utility Connection
  • Air Filter Delivery Service (60 days or twice yearly, dependent on the HVAC system)
  • 24/7 Emergency Maintenance Services
  • Online Portal
  • Document Storage

Information You Need

Resident Resources

These links give you all the tools and information you need for making the most of your rental home.

Need To Talk To An 1836PM Team Member?