Dear 1836PM Residents,


First and foremost, we hope that you and your family are safe and doing well. We understand that circumstances surrounding the Coronavirus (Covid-19) are uncertain and trying for everyone. 


We are closely monitoring the CDC (Centers for Disease Control and Prevention), WHO (World Health Organization), and austintexas.gov websites for any updates regarding the virus, as well as, updates regarding local and state housing and financial regulations. 


At this time, we must continue to process all rent payments as usual. We understand that for some, this may present a challenge as many of you may currently not be working due to Texas restrictive orders and emergency rules; and the need for social distancing. Below we’ve compiled a list of available resources directly from the City of Austin website, that can help those of you who may need financial assistance.


Immediate Housing Needs

Food Assistance

  • Local food pantries and school districts are providing emergency food access in our community. If you are in need of food assistance, please call 211.
  • Texas Workforce Commission is where you can apply for unemployment benefits. They also have a helpful tutorial to guide you through the process. 
  • Workforce Solutions Capital Area can assist you in finding new work. Call them at 512-485-3792.

Healthcare Services

  • People with no insurance and no established provider experiencing coronavirus-like symptoms (e.g. fever, cough, shortness of breath) should call CommUnityCare at 512-978-8775. CommUnityCare will triage people over the phone and send them to the appropriate location. We are following the Centers for Disease Control and Prevention (CDC) rapid-response protocol. People with no established provider should call the number above rather than come into a clinic to prevent any potential spread of the virus.

General Services

  • Austin 2-1-1 is a free social service hotline available 24 hours a day.
  • Austin 3-1-1 is a resource to help answer all general questions for more assistance.
  • Aunt Bertha  is a website that matches qualified individuals with food, housing, transit, health/medical, education, and legal help.

Our team continues to work diligently for you and is here to assist you in any way that we can. Again, we ask that you continue paying your rent as normal. However, if you’re in a financial bind and you’ve exhausted all of the above resources, please contact your property manager directly so that we can work together on a suitable payment plan. 


We are available by phone (512-994-4323) between 9am and 4:30pm. Please don’t hesitate to set up a phone call in advance so that we can research and efficiently deliver answers. You may also email questions@1836pm.com if you have any general questions. Someone from our team will respond within one business day. As always if you have specific questions please direct those to your property manager for the best response and communication. 


We hope that this global pandemic takes a turn for the better soon, but in the meantime, we are all in this together. We will continue to do our very best to assist both our tenants and investors to move through this difficult time. 


Thank you,

1836 Property Management Team

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