We get asked this question daily. We could tell you about our culture, our expertise, or even our industry leading initiatives. The truth is most investors really want to know what we do differently that will result in better performance with less risk and greater peace of mind. The answer is pretty simple. It’s who we are. The “who” refers to the employees tasked with managing your property. This includes our onboarding specialists, a team of three managers assigned to you and your property, accounting management, and our maintenance department. You see it’s easy to sell you a story. It’s much harder to deliver a value so great that our clients know we’re working hard, 24/7, to help them reach their investing goals.
We have a firm belief that by answering the phone, delivering undivided attention and transparency, and gaining trust through care and consistency; your residents will stay longer, your leasing, vacancy and turnover costs will be reduced, your property will be better maintained and you will be more successful over the long run. Some first time investors want to know if we’ll match the lowest competitors pricing and some want to know if we can co-manage the property. That’s not what we do. We build relationships and deliver trust, peace of mind, time and care, for the best overall outcome on the largest investment most people will ever make.
We know of colleagues that manage 650 units with 5 employees for a ratio of about 130-1. We have a staffing ratio of about 50-1 and managers that are all in with almost no turnover, that do not work from a cubicle in another state. While our competition is making promises, we’re delivering service. We’re from Austin, we personally invest in Austin real estate, we’re staying in Austin and we have the best reputation in Austin. That’s not by accident. So what makes us different? It’s who we are.