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Providing A Better Experience

Resident FAQs

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Frequently Asked Questions From Residents

1836PM works hard to serve you with transparency and give you peace of mind. We understand that all kinds of questions come up when you are leasing a home. We’ve compiled a list to help you find answers.

Resident Topics



For non-emergencies, login to your online tenant portal, fill out the maintenance request form explaining the issue/s as thoroughly as possible and provide your contact info. Our staff will respond within 24 business hours.

If it’s an emergency and after hours, please call us at 512-994-4323, and follow the prompts to reach our emergency maintenance line.

Imagine you are the owner and received a bill from a vendor who inspected a dishwasher that a tenant reported as inoperable. It turns out that the power switch was not in the ‘on’ position. Would you feel the bill belonged to you? These things happen, especially when you’ve recently moved in and are unaware of the property’s characteristics. However, the fact remains that a bill has to be paid by the appropriate party for the efforts made. If you have any concerns, contact our maintenance staff or your property manager to troubleshoot the problem.

Replacing an appliance is never a fun process. While the owner enables us to make most repairs, there is a spending limit. Typically, appliance replacements go above that spending limit. Therefore, the owner must approve the expense. While we are eager to move to the next step, owners may not be immediately available or may want additional estimates to ensure the diagnosis and cost are valid. Rest assured, we aim to limit your wait time and provide a temporary fix.

Sorry, but this is not possible. An adult must be present at the time a vendor or team member visits the property when a minor is at home. No exceptions. This would apply to any owner of a home, not just residents.

It could be fun living inside a giant grape! However, it’s not as easy as it seems. Painting is tricky, so we cannot rely on tenants to complete something like this correctly. If you want something painted, submit an Architectural Change Request Form with the details. There will also be a stipulation that the condition is returned to its original state when you move out. One of our approved vendors will complete both painting projects at the tenant’s expense.

Lease Management

Lease Management

You pay primarily through your tenant portal. If unable, you may use the drop box at our office, however, your lease probably contains a charge for paper payments. Please note that funds must be received by the due date. The postmark is not relevant.

Log in to the Resident Portal

Rent will be posted on your account on the 1st of every month. Of course, you’re welcome to pay rent anytime. When you pay rent any day before the 1st, the account will show a credit until the 1st when the charge posts. The account will then balance.

We love pets! However, there are processes in place that remove liability from all parties. Pet damage could occur on the property even if the dog only stayed 24 hours. There’s also a chance the dog could cause harm to itself or someone else while on the property. No matter the duration of the stay, a pet must be approved and documented with a pet agreement. You will also incur a pet payment if approved. Going through the pet approval process is better than us catching an unauthorized pet on the premises and you facing a stiff fine as outlined in your lease. It’s not worth it.

Welcome, Sis! First, she needs to apply just as you did. We need to make sure all parties meet the resident qualifications. That’s fair, right? Once approved, we will add her name to the lease. As this takes more staff time to produce the change in documents and systems, there will be a minimal administrative fee.

Prospective Residents

Prospective Residents

Please find a detailed description of the 1836PM application criteria and process at the link below. If you have any additional questions please use the form on our contact page and a member of our team will be in touch with you soon.

1836PM Application Criteria & Process

Yes! We call this self-showing. In order to schedule a self-showing of an 1836PM managed rental property and access the unit, please follow these steps:

  1. Visit our page of Available Rental Homes.
  2. Click the “Schedule Viewing” button next to the unit you wish to view and fill out the necessary information. (If you are unable to find a specific property on this list, please contact 1836PM to see if the property is still available or if it has a lockbox only realtors can access. )
  3. Wait for an email from one of our Investment Management team members. They will provide you with a code to a lockbox located on the premises of the unit you wish to view.
  4. Read our Self-Showing Guide.

You may be experiencing one of these issues if you’re having trouble gaining entry to a rental property during a self-showing. If so, here is what you need to do:

  1. Box is not lighting when entering the buttons: You will need to call 1836PM (512-994-4323) to have this issue reported so that we may send a technician to change out the batteries or swap out the lock box entirely.
  2. When entering the code, it gives an error message “no showings available”: You will need to check the time to make sure it is correct. If it is not displaying the right time, then this may be the cause of the issue. You will need to call 1836PM (512-994-4323) so we can provide you with a new code. If that still doesn’t resolve the issue, then the lockbox will need to be replaced.
  3. You received a text saying that there are no scheduled showings for that property AFTER you texted back the serial number on the box: We might have the wrong lock box registered. You will need to call 1836PM (512-994-4323) so that we can confirm the serial number and link the right lock box to the property.
  4. You received a message that you were denied scheduling because you are using a housing voucher, guarantor, etc.: You will need to call 1836PM (512-994-4323) so that we can troubleshoot and determine why you weren’t given the option to schedule a tour.

You may also email our leasing team for further assistance:

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