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Maintaining Your Property

Maintenance Expectations for Residents

Renting an 1836 PM property comes with some resident maintenance responsibilities. Properly maintaining your property and notifying our team of needed repairs in a timely manner, reduces the possibility of security deposit deductions and ensures you have a safe home. Property maintenance entails many necessary repairs and general rental property preventive maintenance tasks. Below are 1836PM expectations and general information regarding maintenance for you as our valued resident.

Below are 1836PM expectations and general information regarding maintenance for you as our valued partner.

Note: In case of emergencies, such as fire, flood, or immediate danger to safety, tenants should contact emergency services first and then notify the property management for further assistance. Prioritizing safety is paramount in all situations.

Maintenance Process Overview:

  • 1836 PM uses third-party vendors for maintenance requests, ensuring specialized expertise for each task.
  • These 3rd party contractors adhere to our standards of service excellence.
  • Appointment times are dependent on the schedules of both the resident and the vendor. We strive to accommodate your preferred time slots whenever possible.
  • We utilize 3rd party vendors that also service clients outside of 1836PM. These professionals are available M-F during regular business hours.
  • 1836PM Preferred Vendors

Pre-Maintenance Checklist:

  • Before submitting a maintenance request, we encourage residents to take proactive measures to troubleshoot the issue.
    • This will also help reduce the chance of being invoiced for anything which may be the resident’s responsibility.
  • Compile a comprehensive list of all maintenance issues you’re experiencing related to a single request or submit multiple requests for unrelated issues. 
    • This helps ensure that multiple problems can be addressed efficiently during the vendor’s visit, reducing the need for multiple appointments.
  • Take pictures of the issue as this often helps in understanding the problem

Common Troubleshooting Tips:

Responsibility for Repair Costs:

  • It’s important to note that residents may be responsible for repair costs if issues are deemed to be the resident’s responsibility under the terms of the lease, caused by neglect, misuse, or if they can be resolved through basic troubleshooting. Examples include:
    • Neglect: Failing to report a leak promptly, resulting in extensive water damage.
    • Misuse: Damaging a door by forcefully slamming it shut.
    • Simple fixes: Replacing a light bulb or tightening a loose screw on a towel bar.
  • Who is responsible for repairs at the property I am renting?

Requesting Maintenance:

  • If you’re experiencing any situation which could cause immediate harm to humans or pets, seek safety, utilize 911 as necessary and then follow up with your maintenance team.
  • Emergency requests, such as gas leaks or burst pipes, should also be reported through the portal and followed up with an immediate call to the after-hours maintenance hotline for expedited assistance.
    • Emergency Maintenance: Call 512-994-4323 and Follow the Prompts
  • All maintenance requests must be submitted in writing through the online resident portal for documentation and tracking purposes.
  • Descriptive requests should include detailed information about the issue, steps taken for troubleshooting, and relevant photos if available.
  • For appliance issues, tenants should provide the manufacturer sticker with brand, serial, and model number to facilitate faster identification and resolution.
  • Please Note: It is the resident’s responsibility to schedule with the vendor and coordinate access. Residents may be responsible for trip charges if they are found to be at fault for a missed appointment. If a resident fails to schedule with a vendor within an adequate time frame then 1836PM may have to schedule for them and provide access to the property, which would be considered a trip-charge to the resident.

After Submission:

  • Once a maintenance work order has been submitted and dispatched, residents will receive a notification with the vendor’s contact details.
  • Vendors typically respond within one business day. However, if residents do not receive a response within this timeframe, they should contact the vendor directly to expedite the process. If you can’t get a hold of the vendor or run into any problems, please update us via your resident portal.
  • 1836PM Preferred Vendors

Maintenance Categories:

  • Emergencies: Immediate threats to safety or property, such as fire, flood, or active leaks that require urgent attention to prevent further damage.
  • Urgent: Items needing prompt attention to maintain habitability, such as malfunctioning HVAC systems or inoperable appliances.
  • Non-Urgent: Other requests that do not pose an immediate risk but still require attention, such as minor repairs or routine maintenance tasks.

Resident Maintenance Responsibilities:

  • Light bulb replacements in fixtures throughout the property.
  • Battery replacements for smoke detectors and garage remote controls to ensure continued functionality.
  • Refrigerator water filter replacements to maintain water quality and appliance performance.
  • Simple wear and tear repairs, such as tightening loose screws or hinges.
  • Reporting trees needing trimming to prevent damage to the property’s structure or landscaping.
  • Maintaining water softener and irrigation systems, if applicable, to ensure proper functioning and prevent damage.
  • HVAC filter replacements to optimize air quality and system efficiency.
  • Minor drain clogs that can be addressed with basic tools or household remedies.
  • Promptly shutting off water valves during active leaks to minimize water damage and safety hazards.
  • 1836 Property Management Home Systems Orientation

Communication:

  • 1836PM strives to respond to all requests within one-business-day. 
  • The best way to contact us about maintenance issues is via your resident portal.
  • For other questions regarding your property, please reach out directly to your property management team.

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