Maintaining Property Standards

Demographics

Busy Surgeon, Out-Of-State Investor

Property portfolio

Three Austin-area properties previously maintained by a local property manager

The Problem / The Challenge

1836PM was approached with a pressing issue: this particular investor’s properties were being poorly managed under their previous property management company. As an out-of-state owner, Dr. Chris M. struggled to maintain regular contact with the previous property manager and received multiple complaints from tenants regarding property upkeep and responsiveness to issues. The lack of transparency from the previous property manager made this investor unaware of the extent of the problems at his properties.

The Solution

1836 immediately took action by conducting thorough walkthroughs of all three properties to identify and address the issues. Our approach involved open and transparent communication with Dr. Chris M. to ensure he was fully aware of the condition of his properties and the necessary improvements.

During the process, a significant discovery was made at one of the properties – prior water damage and mold issues that had been concealed from both the owner and the tenants by the previous property manager. Despite this unforeseen challenge, 1836PM was proactive in addressing the water damage, releasing the tenant from the lease, and pursuing resolution with the owner’s insurance company. Although it took almost 11 months, the company made steady progress in resolving the water damage issue and bringing the property back on the market.

Results

While facing the challenge with the water-damaged property, 1836PM effectively addressed the issues found at the other two properties. Our professional approach and dedication to addressing tenant concerns resulted in positive outcomes.

Two properties were successfully improved and maintained, leading to satisfied tenants who renewed their leases under 1836PM’s management.
Tenant complaints diminished significantly after the transition to 1836PM, indicating improved tenant satisfaction and property conditions.

Conclusion

Dr. Christopher M.’s experience with the previous unprofessional property manager highlights the importance of a reliable and transparent property management company. 1836PM’s intervention successfully turned around the situation, with two properties now thriving under their management, and the water-damaged property closer to resolution.

By prioritizing professionalism, transparency, and resident satisfaction, 1836PM demonstrated their expertise in property management and their ability to handle challenging situations. This real estate investor can now rest assured that his properties are cared for and in capable hands.