1836 Blog

Time is of the essence – even in property management

Have you ever made a deal with someone, performed the work you were required to do and then had to wait for the other party to do their part?

Consider the situation a new renter is in. They may be new to town. They may be unsure about you, your company and/or the property they contracted to lease with you. They’re already on edge not knowing if you’re going to come through or not on your end of the bargain. Will you actually deliver the property on time? Will the property but up to habitability standards? Will you take their money and run.

I had an experience in 1999 with a landlord in Elizabeth, New Jersey. We contracted a home to lease and paid the deposit up front. Upon arrival, none of the locks worked. Within 2 days the heat went out in the middle of the night and it was below freezing. Repairs that were to be completed were not even started. We went searching for this property manager to find out that he was consistently “out of the office”. Did I mentioned that he refused to return calls as well.

I ended up moving out and having to sue him for the security deposit. He waited until the day prior to the court date to release the funds, 30 days after the request was first made.

All of this took place because he or his crew didn’t realize that time was of the essence when making repairs. We had a set move in date by which everything had to be up to par. Not making that date cost him a paying tenant, time on market or vacancy and was just plain dumb overall.

Ensure that your property manager knows how to get things done on time and how to respond to tenants in a timely manner. It may not mean a lawsuit for you but it could cost you a renewal. Tenant turnover is one of the more expensive parts of the equation so don’t waste your money. Call us today for professional property management in Austin Texas.

1836 Property Management


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