Here at 1836 Property Management, we believe in being as transparent as possible with our investors about the work we do and the numbers we provide. We want our partners to know exactly how we operate not only to build your trust in the services we provide but because knowing how our portfolio of properties perform is key to determining how your investment will financially succeed for years to come.
Below you will find property management statistics that comes directly from the software we use to track our portfolio of investment properties. This resource of statistics and educational material is updated on a monthly basis to provide investors with the most accurate and up-to-date information possible.
When we onboard a new rental property into our portfolio, there are certain tasks that MUST be completed which will affect the amount of time it takes for that property to be appropriately ready for market.
During this phase of the process, our onboarding specialist works directly with the rental owner to obtain keys, codes, cards and remotes to the property. Additionally, they also ensure that a maintenance reserve is funded, that all appropriate utilities are turned on, a property walkthrough has been scheduled, lockboxes have been placed on the property, and any necessary property make-ready projects (including professional cleaning and repairs) have been scheduled and completed. Then we’re ready to list the property on the market!
This tried and true procedure is what allows us to get the absolute best tenant in contract for each property and with a competitive rental rate to earn a higher ROE for the investor. Every new property we receive is different, so remember this data is an average of our entire portfolio of properties. Some properties may spend 1-2 weeks in onboarding, while others may need upwards of 4 weeks of attention. This timeline is largely dependent on the condition in which we receive the property.
Condition and price, as always, will determine how quickly your rental will lease. 1836PM has been executing and perfecting remote showings for years. Now, we’re executing remote move-ins with the new software and procedures we’ve established as well.
Again, your rental property’s condition and price will be key indicators as to how many days it will remain on the market. As the investor, you must do your due diligence to ensure your rental is in that ideal “make-ready” condition before it goes to market. You must also price your rental fairly and on par according to your house specifications and location. A landlord that provides a home in great condition, has a much better chance of getting great tenants that stay in contract!
In this video, Matt Leschber, 1836PM Founder, provides an overview of property leasing stats in 2022 from our portfolio of investment properties. He also provides typical property management variables and other outside factors that may have had an effect on that data. Ultimately providing insights as to what investors and agents in the Austin area can expect moving forward.
Maintenance matters!! We cannot urge this statement enough. Not only does staying on top of property maintenance ensure the longevity of your property, but it helps to avoid even more costly repairs down the road and speaks volumes to your tenants that you truly care about their home.
When maintenance calls are answered and repairs are made in a timely manner, this ensures that your tenants will continue to report issues as they arise – mitigating the chance of surprise big-ticket fixes in the future. We maintain open lines of communication with our residents 24/7 and 7 days a week – ensuring we never miss those important maintenance needs for every single property in our portfolio.
Take a look at the top maintenance issues our team of professional handymen tackled last month!
Sometimes less really is more! While we do love to welcome new residents to our 1836PM family, having a lower number of new applications to approve means that our residents are staying in place and contract for the long haul. Which means you as the investor and us as your property management partner are doing something, or should we say, many things right!
No one likes to hear the word eviction. But nonetheless, sometimes it has to be done. Fortunately, our stringent application approval process mixed with top notch resident communication has allowed us to mitigate the need for regular evictions. We pride ourselves on placing residents in our properties that are not only the best fit, but are also financially stable. However, when the need arises, our investors can rest assured that we will handle the situation every step of the way.
View detailed information about eviction stats in Austin, Texas
*Austin, Texas data via EvictionLab.org from Princeton University.
*Local Moratorium: Mar 19, 2020 – Dec 31, 2021 | CDC Order: Sep 4, 2020 – Aug 26, 2021
*Data per unit per month.
Calls to Main Switchboard
Minutes Per Call
Minutes on Main Switchboard
*This monthly data is based on the average number of phone calls executed on the main switchboard (main phone number) only and does not include direct calls from real estate agents regarding leasing, etc. or any backend work, emails, scheduling, accounting, and more!
1836PM Portfolio: Average Weekday Correspondence
Received:
2000 – 3500
Delivered / Replied:
500 – 750
1836 PM Portfolio: Average Weekend Correspondence
Received:
400 – 900
Delivered / Replied:
30 – 100
1836 PM Portfolio: Average Total Emails Per Month
Received:
60,200
Delivered / Replied:
13,520
Average Total Emails, Per Unit, Per Month
Received:
128
Delivered / Replied:
29
*Data based on if each email received took 1 minute to review and each email sent took 2 minutes to write.
*Data based on time spent providing general email correspondence + maintenance troubleshooting, scheduling, billing and payments.
Average Time Spent Per Maintenance Task
Average Total Time Spent on Maintenance Per Month (Entire 1836PM Portfolio)
Average Total Time Spent on Maintenance Per Unit Every Month on Average
Out of all maintenance calls requested per unit per month, 78% of those requests are actionable. Meaning we call our trusted vendor to step-in, troubleshoot and repair.
We offer three service packages to ensure that you have a choice of the best management level for your property, needs, and goals. All of our packages come with the same great service guarantees!
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Service Coordinator & Client Relations Specialist
512-994-4323 ext 122
Clarence is a proud father of two kids, a 7-year-old son and a 6-year-old daughter. He loves spending time playing with them and taking them out to the beach. Clarence majored in Business Administration with a degree in Human Resources. He is a very active person who is passionate about learning and taking on new challenges. He can also be seen preparing his wife some margaritas to reduce the day to day stress. In his spare time, he also loves to do outdoor activities like cycling, swimming and getting the fire started for a nice BBQ steak.
Real Estate Investment Assistant
512-994-4323 ext 126
Meet Arthur, a down-to-earth guy that enjoys music, movies, card games, and adventuring with his friends. Soccer is his favorite sport and he feels very passionate about it and could talk for hours. He is always up for trying something new and exciting, except roller coasters – he doesn’t like those. He is really eager to learn and continue to grow to deliver the best property management services possible.
REAL ESTATE INVESTMENT ASSISTANT
(512) 994-4323 ext. 103
Karen is a very outgoing person. She is a wife and a mother of two. Her favorite moments are spent with her family. When she is not watching comedy movies, she is singing at home, knowing that her singing may not be the best quality she has! She loves acting and studied it for many years, but she actually graduated in Communications.
BUSINESS DEVELOPMENT MANAGER
LICENSED REALTOR
(512) 994-4323 ext. 117
Kali was born and raised in Florida and studied at the University of Central Florida. After graduation she made the move to downtown Chicago for 3 years. During her time in Chicago she worked for a cosmetic dental office as an Insurance Specialist and bartended on the weekends. She loves meeting new people and building great relationships. After the -45 degree winter in Chicago, Kali decided to leave the cold behind and make her way to Austin, TX. Since being in Austin she has decided to go after her true passion of real estate and property management. When she is not working, she’s preparing for a marathon or working out, checking out new restaurants with her fiancé or enjoying activities outdoors with a glass of wine.
REAL ESTATE INVESTMENT ASSISTANT
(512) 994-4323 ext. 104
Tania is a proud parent to her 2-year-old daughter. She also has two dogs that she wouldn’t trade for the world, Pinky and Carmelo. When she is not running after her daughter, she is singing and dancing her daughter’s favorite song, ‘Baby Shark,’ in all languages. When it comes to time to herself she likes to listen to music and if lucky, maybe throw in a movie or two.
REAL ESTATE INVESTMENT ASSISTANT
(512) 994-4323 ext.112
Mike is a big fan of other languages. He is interested in both national and international politics. Mike studied law and speaks German, so shoot him an email to test his knowledge on either of those. In his free time, you’ll find him with his nose in a book. If you make lunch plans with Mike, be sure to find somewhere without vegetables or avocados to please his taste buds. We’re so excited to have him on our team!
MAINTENANCE SERVICE SUPERVISOR & CLIENT RELATIONS SPECIALIST
(512) 994-4323 ext. 109
Having grown up in the UK, Janil is a relative newcomer to Austin, but has taken quickly to life in Texas. He began as a real estate agent in 2020 and built on the background he has in property investment and property management from London.
Janil also gained a degree in Political Science and held several jobs in communications and public relations in non-profits and government bodies before moving here.
During his free time, Janil can often be found watching the English Premier League Soccer on TV, running after his daughter or being dragged by his wife around the endless amount of home stores that Austin seems to have!
CUSTOMER SERVICE REPRESENTATIVE
(512) 994-4323 ext. 114
Monica is always looking to try something new and exciting. She is the youngest of the family and that has given her the opportunity to learn and create her own perspective of the world. When she is not at the movies you can find her reading about how the movie was made or listening to music or podcasts. Monica loves playing tennis and working out. That has always challenged her to be a better version of herself every day. She has a degree in Educational management that has taught her that the best learning comes from the experiences and knowledge that someone shares with her.
REAL ESTATE INVESTMENT MANAGER
(512) 994-4323 ext. 127
Forest Kimbrell has his blue collar roots and southern twang from growing up in the small town of Mayberry, North Carolina from the popular “Andy Griffith Show”. He was an avid baseball player, playing in college while earning his degree in chemistry. Since moving to Austin in the summer of 2020, he’s fallen in love with the city’s food, coffee shops, and beach volleyball community. Prior to finding 1836, he worked in Austin as a buyer’s agent exclusively for RE investors. Being a math nerd, Forest enjoys deal analysis and crunching numbers to find the best returns for his clients… and himself!
REAL ESTATE INVESTMENT ASSISTANT
(512) 994-4323 ext. 115
Nestor graduated with a bachelor’s in business management. He was a mission control expert at a call center prior to joining 1836PM. He joined 1836 because he’s constantly looking to further his knowledge as much as possible. He enjoys most sports, but his three favorites are American football, Formula 1 racing, and soccer. But spending time with family and friends is one of his favorite pastimes.
MARKETING MANAGER
(512) 994-4323 ext.123
Erikka, initially from south Texas, went northbound for undergrad work then to Austin for her MBA. She’s called Austin home for 15 years. An avid dog rescuer and community volunteer, she is also a proud mom of two homeschooled athletes, 10 and 12 and notes that her most successful feat has been her marriage of 20 years. “Just like everything, it’s work and fun all rolled in to one”. Her genuine passion for people makes her role as Marketing Director a natural fit. “Networking isn’t just relationships, more important than that it’s the friendships.”
REAL ESTATE INVESTMENT MANAGER
LICENSED REALTOR
(512) 994-4323 ext.105
Tina previously worked in the dental industry for 20 years! She’s been in Austin since 1997 but she’s a country girl at heart. She keeps busy with her kids, is a proud police wife and has a 4-legged baby girl, a Frenchie named Bentley. While she loves wine, baking cupcakes and breakfast tacos, one of her biggest passions is health and fitness; so much so that she received her personal trainer certification in 2015. Yes: wine, cupcakes, tacos & working out…it’s called Balance 🙂
So, if you need tips on how to stay in shape, baking, dental advice or where to find the best breakfast tacos, she’s got you covered!
DIRECTOR OF OPERATIONS | BROKER ASSOCIATE
LICENSED REALTOR
(512) 994-4323 ext.100
Erica has been with 1836 since July 2015. Before making her way to Austin, Erica lived in NYC where she danced her little heart out both professionally and at The Juilliard School. After 10 years in the Big Apple, she and her husband had enough of the cold winters and jumped at the chance to relocate to Austin for his work. This cat lover and three-time fantasy football champion is loving Texas and her 1836 family! On her downtime, you’ll find her chilling with her husband and two kitties, at the gym, or out exploring new restaurants/breweries. Don’t hesitate to give her a shout if you ever have any questions regarding property management, ballet, or need advice setting a fantasy lineup!
SALES AGENT
LEASING AGENT
LICENSED APPRAISER
(512) 994-4323 ext.120
Patrick is a native Austinite with six plus years of real estate experience. He’s licensed as a real estate agent, appraiser and ready to serve your leasing, listing and buying needs.
BUSINESS DEVELOPMENT MANAGER
SALES AGENT
LEASING AGENT
(512) 994-4323 ext. 121
Chris was born and raised in Austin, Texas and started his real estate career in 2012. He is an avid Dallas Cowboy and Texas Longhorn fan who enjoys watching the games with his wife & 4 daughters. Chris is very knowledgeable with Austin and its surrounding suburbs. He prides himself in making each client his Top priority. Contact Chris with any questions regarding your leasing, home buying or selling process or if you simply want to enjoy a Cowboys or Longhorn game with a true fan.
REAL ESTATE INVESTMENT MANAGER
LICENSED REALTOR
(512) 994-4323 ext.108
Born and raised in nearby Taylor, TX she spent over a decade in auto and home insurance before making her way to 1836. She is a proud wife and mom and absolutely adores her fur baby; an energetic Yorkie named ‘Bear’. In her free time, she enjoys spending quality time with family, hosting fun get togethers with friends or escaping to the nail salon and treating herself to a shiny manicure. Speaking of treats, she is a lover of Red, White, Sparkling, and Rose. If you need vino suggestions this girl knows her stuff! Oh, and did we mention she loves her coffee just as much? Let’s just say to keep the peace in the office she’s more than willing to share the Keurig! With her fun energy and honest approach, she has made such a great addition to the 1836 family.
MANAGER OF REAL ESTATE INVESTMENT
LICENSED REALTOR
(512) 994-4323 ext.101
Melanie has been with us since March 2016! Starting out in small-town Huffman, TX and making her way to “Keep It Weird” Austin, Melanie now considers herself an Austinite like many others that have made their way to our part of the world. As an avid foodie, film buff, and feline/dachshund/rat enthusiast (yes, RAT!), Melanie is always in the know of what makes Austin unique. These well-acquired skills and secrets make her the hippest manager in town. If you ever need portfolio advice, or just want to check out the hot spots near your investment, Melanie Price is your girl. Beware, her hair will be a different color each time you see her!
FOUNDER & BROKER
(512) 994-4323 ext. 102
Matt Leschber, what can we say about him? Other than the fact that he built 1836 Property Management from the ground up as a Texas State Alum, starting from behind the desk of his home office? Or the fact that he can have an effective conversation with anyone, even Siri? Here’s a juicy tidbit about Mr. Leschber, he’s a typical Austinite who can’t have gluten. It’s true. So if you feel like broadening your knowledge on real estate investments, business development, writing textbooks on property management, sailing, flying planes, playing guitar or even preparing for an Ironman, give Matt a call and meet him for a flour-free treat on SoCo.
LEASING / SALES AGENT
LICENSED REALTOR
(512) 994-4323 ext. 125
Alyssa began her career in the residential field in 2015 and has only elevated her skill and networking ability from San Marcos to Austin, where she’s settled down in her new home with her college sweetheart and two dogs, Ranger and Henry. Alyssa is not only a leasing/sales agent, but also has a rental property of her own! Alyssa is anything but settled when it comes for her lust for life and adventure. As a college athlete, being active in all areas of her day-to-day is what makes her a fantastic teammate, in addition to her friendly energy. She’s an avid traveler and thrives on new experiences, whether it’s a new restaurant on the East side or a weekend getaway to San Francisco— big or small, a chance to take on the unknown is something she won’t pass up. In her free time she loves going thrifting and finding the best deal, window shopping on Zillow, and always down for a Mexican Martini (extra olives please!).
REAL ESTATE INVESTMENT MANAGER
LICENSED REALTOR
(512) 994-4323 ext. 129
Dolores has over 22 years of experience in the insurance industry where she assisted her clients by ensuring all of their personal assets were always well protected. She is a proud wife, mom to 5 children, and grandma to 3 grandbabies – which are her pride and joy! She also has a grandpup, ‘Pickles’ who loves to spend time outside with her while she takes care of the other animals on the farm. In her free time, she loves hanging out at the beach and spending time with family.
REAL ESTATE INVESTMENT MANAGER
LICENSED REALTOR
(512) 994-4323 ext. 125
A little about Matt… Matt was born and raised in Houston and received his Bachelor’s in Construction Science at Texas A&M University (he’ll be the guy in the maroon shirt in the sea orange!). He worked in the construction industry after graduation to get some boots on the ground experience before joining the 1836 team. He is a music fanatic (perfect for Austin!) and spends his free time playing the drums and jamming with friends. He is passionate about real estate investing and loves having conversations with investors. When he’s not working he’s enjoying a local craft brewery, playing golf, watching football, camping, or finding a new hiking trail.
ONBOARDING SPECIALIST
(512)994-4323 ext. 128
Samantha, who goes by Sam, is our onboarding specialist! She was born and raised in the nearby town of Taylor, TX and attended college down the street from the 1836PM office at St. Edward’s university. Needless to say, she is used to driving at least 30 mins to get anywhere! Sam enjoys spending time with her boyfriend, family, friends, and her pets: Pickles the dog (named after her love of pickles), Gobbles the Turkey, and a handful of chickens. When she is not getting properties in tip top shape for our investors, she is usually at home (preferably), eating at her favorite places (Pluckers!), or finding a reason to go to Target or Sephora. If you haven’t guessed yet, yes, she’s a Taurus. So if you need someone to affirm your need to relax, treat yourself to a shopping spree or a meal at your favorite restaurant, Sam is your girl!
REAL ESTATE INVESTMENT ASSISTANT
(512) 994-4323 ext. 124
Alex previously worked for 10 years in the aviation industry. What she enjoys most is spending time with her 4 year old son and going to the park. Practicing belly dance is her biggest hobby and has been dancing for almost 10 years. She has a degree in human resources and enjoys working and connecting with people.
MAINTENANCE SUPERVISOR
(512) 994-4323 ext.106
Joshua is our new maintenance coordinator! While he’s not cracking jokes in the office he’s out riding one of his 4 bikes or talking about bikes. Did we mention he loves bikes? I mean, how does he ever get any work done when all he thinks about is bikes and riding bikes? All jokes aside, Joshua served as a Marine for 8 years where he was deployed to Afghanistan and was stationed in California, Japan, and North Carolina. He’s now pursuing his degree in criminal justice. We’re so glad to have him!
