Changing the HVAC air filter is a tenant responsibility per the 1836PM lease agreement. We’ve made it as easy as possible by partnering with Second Nature. If your home has HVAC, your air filter(s) will begin arriving on your doorstep shortly after you move-in. All you need to do is change it upon arrival and continue to do so each time a new one arrives approximately every 60 days, or as required by your HVAC system. No advance effort is required; we’ve got it covered! Should you have any filter installation or delivery questions please contact Second Nature at 1-800-308-1186, Mon – Fri, 10am to 6pm EST.
Have an emergency maintenance situation at 3am? How about on Christmas Day? Simply give us a call at 512-994-4323 to be directed to our after-hours emergency maintenance hotline. The service provides troubleshooting as necessary and will even dispatch to a vendor if the call meets the emergency criteria.
No need to pick up or drop off keys at the 1836PM office downtown. Access the property by using a lockbox located at the property. The code will be sent to you on the day you move in. At move out, you can also ask for a code to put the keys in the lockbox instead of dropping them off at the office.
Once every 12 months, by resident request, residents can ask to waive their first initial late fee. Daily late fees are not included.
Once per tenancy, by resident request, residents can ask to waive a trip fee to visit your home, with a maximum of $79.
Join us in the Resident portal! This is an easy way to communicate with your property management team, make rent payments, and access important documents. Click here to set up your account, and we’ll see you there!
All of your lease documents, amendments, renewal documents, etc. are safely stored for you should you ever need them! You can find them in your resident portal in the “Documents” section.
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