Hello 1836PM Investors and Residents!
Every day we handle 82 phone calls on average. That’s +10 phone calls per hour or one every 6 minutes. We are all hard at work, however, our goal will always be to answer all inquiries within one business day.
Our team stays busy year-round, particularly in the summer season, and periodically team members get sick or enjoy a hard-earned day off. Please give us time to adequately research any information needed, manage emergencies and respond to others also in the queue.
If you are already a client and you have a time sensitive matter, then email your property manager directly or fill out the contact us form on our website mentioning the person you need to reach. Please provide as much detail as possible about your situation and needs. Doing so will enable us to do research or get help before we even get back to you.
If it is NOT a time sensitive matter, please fill out the contact us form and/or email your property manager to request a scheduled appointment to connect. We must open and close business daily (9AM – 4PM | Monday – Friday) and perform all duties that we’re required to do in order to keep your property fully functional.
Therefore, we ask that if you need to speak with your property manager or maintenance manager directly, please schedule a time to do so. This way we can ensure that you are given our full attention.