Case Study
Dr. Marrocco approached 1836 with a pressing issue: his properties were poorly managed under the previous property management company. As an out-of-state owner, he struggled to maintain regular contact with the previous property manager and received multiple complaints from tenants regarding property upkeep and responsiveness to issues. The lack of transparency from the previous property manager made Dr. Marrocco unaware of the extent of the problems at his properties.
1836 immediately took action by conducting thorough walkthroughs of all three properties to identify and address the issues. Our approach involved open and transparent communication with Dr. Marrocco to ensure he was fully aware of the condition of his properties and the necessary improvements.
During the process, a significant discovery was made at one of the properties – prior water damage and mold issues that had been concealed from both the owner and the tenants by the previous property manager. Despite this unforeseen challenge, 1836PM was proactive in addressing the water damage, releasing the tenant from the lease, and pursuing resolution with the owner’s insurance company. Although it took almost 11 months, the company made steady progress in resolving the water damage issue and bringing the property back on the market.
While facing the challenge with the water-damaged property, 1836PM effectively addressed the issues found at the other two properties. Our professional approach and dedication to addressing tenant concerns resulted in positive outcomes.
Dr. Christopher Marrocco’s experience with the previous unprofessional property manager highlights the importance of a reliable and transparent property management company. 1836PM’s intervention successfully turned around the situation, with two properties now thriving under their management, and the water-damaged property closer to resolution.
By prioritizing professionalism, transparency, and resident satisfaction, 1836PM demonstrated their expertise in property management and their ability to handle challenging situations. Dr. Marrocco can now rest assured that his properties are cared for and in capable hands.
