Debbie Trominski

Demographics

Broker with Realty Austin/Compass,
Seasoned Local Investor

Property portfolio

Managed Up to 10 Properties,
Currently Managing 6

The Problem / The Challenge

1. Unauthorized pets caused interior damage during tenancy, leading to unforeseen repair costs. The residents, who had not disclosed the presence of pets, allowed them to roam freely, resulting in a scratched and chewed door. Addressing these issues required immediate attention and efficient management to prevent further deterioration and ensure the property remained a desirable living space for future tenants.

2. The resident’s cat used the floor as its litter box, causing significant damage to both the flooring and baseboards. The urine and waste not only left unsightly stains and foul odors but also led to the deterioration of the floor. Over time, the repeated exposure to moisture weakened the structural integrity and created a breeding ground for bacteria and mold. This issue required immediate attention and extensive repairs to restore the affected areas, ensuring the property remained safe, clean, and appealing for future tenants.

3. A recent resident has been consistently problematic with rent: late payments and hot checks. This pattern of unreliable payment behavior created significant stress and financial instability for the property owner. Each instance of late payment or bounced checks required additional administrative work and intervention to rectify, disrupting the smooth operation of the property management. These issues not only strained the landlord-tenant relationship but also posed a risk to the property’s financial health. Prompt and decisive action was needed to address this ongoing problem and ensure the property’s income stream remained secure and predictable.

The Solution

1. As standard practice, 1836PM performed a periodic walkthrough, during which they quickly discovered the presence of unauthorized pets in the property. Acting swiftly, they addressed the issue with the tenants, recognized the extent of the damage already caused, and coordinated the replacement of a damaged door, charging the expense to the residents responsible. This proactive approach not only mitigated further potential damage but also reinforced the importance of adhering to lease agreements, ultimately protecting the property’s value and maintaining a high standard of living for future residents.

2. 1836PM oversaw the repair work meticulously, ensuring that the damage caused by the resident’s cat was addressed efficiently and effectively. They leveraged their network to find vendors who could perform the necessary repairs at a reasonable price, minimizing the financial impact on the property owner. Despite their efforts to manage costs, the extent of the damage exceeded the resident’s deposit. When the resident refused to cover the additional expenses, 1836PM took decisive action to recover the owed amount. Their prompt and professional handling of the situation ensured that the property was restored to its original condition while safeguarding the owner’s financial interests.

3. 1836PM immediately began eviction proceedings in response to the resident’s repeated late payments and bounced checks, showcasing their commitment to maintaining financial stability for the property owner. The initiation of legal action served as a wake-up call for the resident, who quickly realized the seriousness of their situation. The resident promptly paid the overdue rent, demonstrating the effectiveness of 1836PM’s no-tolerance policy towards delinquency. This swift and decisive approach not only resolved the immediate issue but also reinforced the importance of timely rent payments, ultimately protecting the property owner’s interests and ensuring a reliable income stream.

Results

1. “The mere fact that they walk the property twice a year is a big selling point for me,” says Debbie, highlighting the value of 1836PM’s proactive approach. Regular property inspections allow the management team to keep tabs on the residents, ensuring compliance with lease terms and identifying any potential issues early. This diligent oversight not only prevents minor problems from escalating into costly repairs but also fosters a well-maintained and pleasant living environment. For Debbie, these routine checks translate

2. “1836 sent the bill to collections, which was very effective in getting the resident’s attention and their compensation,” said Debbie. This decisive action underscores 1836PM’s commitment to protecting their clients’ financial interests. By escalating the unpaid bill to a collections agency, they demonstrated a no-nonsense approach to resident accountability. This move not only prompted the resident to take immediate notice but also led to the swift resolution of the outstanding debt. As a result, the property owner received the compensation necessary to cover the repair costs, reinforcing the effectiveness of 1836PM’s management strategies in handling tenant disputes and safeguarding property investments.

3. When it was time to renew the lease, 1836PM decided it was best to send a notice to not renew, considering the resident’s repeated issues with late payments and hot checks. Throughout this process, Debbie was kept fully informed, ensuring she understood and agreed with the decision. This transparent communication reinforced Debbie’s trust in 1836PM’s management practices. By opting not to renew the lease, 1836PM protected Debbie’s investment and set the stage for a more stable and profitable residency in the future

Conclusion

In conclusion, 1836PM’s proactive and diligent property management processes have proven invaluable to Debbie Trominski. Through regular property walkthroughs, prompt action against unauthorized pets, cost-effective repair solutions, and decisive responses to late payments and tenant disputes, 1836PM has safeguarded Debbie’s investments and minimized financial risks. By keeping her informed at every step and making strategic decisions, 1836PM has ensured the long-term stability and profitability of her properties. Debbie’s experience highlights the effectiveness of 1836PM’s comprehensive management approach in maintaining property value and providing peace of mind to property owners.

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