CALL: (512) 994-4323

1836 PM Company Culture Equals Performance for Real Estate Investors

1836PM Team Meeting Blog Feature Image

When choosing to partner with a professional property management company, it’s essential to weigh many factors. It would be easy for us to say that we do it best, but rather we want you to know exactly why we do it best; and how our company culture directly affects performance for our investors.

We understand that investing in real estate takes quite a bit of research and hard-earned money to ensure it provides financial gain. But not only that, it takes a lot of strategy and time. Which is why investors often look to professional property managers to step-in.

These are the 9 factors that we believe make a huge difference in the way we work as a team, the relationships we build with our clients, and the return on investment the properties in our portfolio receive.

1.Locally Owned and Operated

As a locally owned and operated company, with staff that also owns investment properties in Austin, we really do know this housing market. Combined with our own experience as real estate agents and expert knowledge from our partnerships with other local agents and vendors, we’re able to help our clients make the right decisions to make the most financial return. 

Also, another great point to be made here is that we never have to call corporate! Being locally operated means that our staff has the ability to make quick and decisive decisions when the time comes. Our staff loves that, as do our clients.

2. We Build Relationships with a Human Connection

Our team takes pride in the relationships we build with our clients. Human connection and being able to talk to real people on the other end of the phone or email is essential in building rapport. And we truly do want to see our investors reach their financial goals. We share all of the highs and lows of a partnership on a personal and professional level.

3. Interoffice Communication and 1 Business Day Response

Timely and thorough communication is essential in any situation. And givenadvancements in technology, even during times of social distancing, our team is able to continuously communicate with one another.

We can also guarantee that someone from our team will respond within 1 business day to any inquiry. This applies to communication with our residents as well. When they’re happy, they take care of our investor’s properties, and that makes everyone happy.

The software and systems we’ve integrated over the years help us to ensure we’re able to provide great property management service every day.

4. Teams of 3 Property Managers to Each Investment Property

Each of our property investors gets a devoted team of 3 property management professionals to answer the call so that we never miss a beat. Providing stability throughout the lifetime of our client relationships has been and continues to be key in building partnership trust and retention.

Also, by providing our staff with teams, it allows them to lean on one another through problem solving and idea crafting. As they say, two brains really are better than one, and we love that our staff can work together to improve the overall experience our clients have when partnered with us.

5. 24/7 Maintenance Line

In line with the communication points above, having a 24/7 maintenance line has been crucial during the times of an emergency maintenance situation. It’s important that our residents can also feel confident that if something goes wrong, a real live person from our team will be there to assist. And, this enables us to protect our client’s investment properties for the long haul.

6. Quality Services, Trusted Partners, and Great Value 

We don’t claim to be the cheap fix option, and never will. We’re here to give great value to each one of our investors and their properties. When you pay for handyman services you should only have to pay one time. Our approved service providers have delivered years of professional services to our clients and we stand behind their work.

By establishing relationships with local trusted and professional vendors we know that they always deliver quality maintenance projects, on budget and on time. And as mentioned above, we’ve integrated the best property management software into our workflow which allows us to schedule and monitor projects effectively.

We also have some of the best staff, who pay attention to the details, understand the importance of great communication and feel empowered by hearing that they’ve done a job well done from our team leaders and clients. The overall quality service that our team provides is the great value that our investors can always expect.

7. Legal Counsel on Retainer 

We keep a top Real Estate Attorney on retainer for any questions that may arise. Unusual situations occur in this business so it’s important that we get things right every time. To help you reach your investing goals we can get questions answered quickly, typically at no additional cost to our clients. And as an added bonus, our attorney can also help our investors get an LLC in place if needs be.

8. Professional Marketing to Improve Performance 

When one of our investor’s properties is ready to go on the market, 1836PM pays to get professional photos and videos (even drone video) taken! Most other companies will use their personal phones to take pictures of an investment property and that could cost investors hundreds of thousands of dollars in performance.

We understand that a vacant property costs money, which is why we believe our investor’s properties should be advertised in the best possible light. Doing so allows us to get the right tenant in contract and to lease the property quickly. Take a look at our Market Insights page to view some of the data we’ve compiled from our portfolio’s performance. <

9. Return On Investment

There really are a number of things that entail getting the best ROI for an investment property. A staff that truly cares about its clientele, combined with a system to curate custom documentation per each investment property, effectively providing remote move-ins and move-outs, producing overall investment performance monitoring, and staying on top of routine maintenance, all contribute to an investment’s financial return.

Additionally, we are known for having the strictest tenant screening policy in town, which has provided our portfolio with outstanding tenant performance. Nobody sees the red flags like we do. We’re so confident in our tenant placing skills that if a tenant needs to move out within the first 6 months of our placing them, we replace them for free! Our custom and proven leasing process has been perfected to keep that perfect tenant in contract long-term.

By integrating certain workflow processes into our everyday business operations, as well as, holding our team accountable to certain standards, we’re able to ensure that our clients’ properties stay on the path of financial success.


At the end of the day, what truly matters is the connection we build with our staff, clients, tenants, and partners. It is one of the most important assets in delivering effective property management that has so many moving parts and so much at stake.

By providing great communication and using tools and processes that work hand-in-hand, we’re able to maintain a company culture that provides performance for our investors.

Whether you’re just getting started in real estate investing or you’re a seasoned investor, we would love to help you reach your financial goals. We can point you in the right direction of a great investment property or work with your already trusted real estate agent to make it happen. This is a partnership on every level and we look forward to working with you to make your investment dreams successful.

To get started, send us an email or simply give us a call! 512-994-4323


By: Matt Leschber, 1836PM Founder and Kayla Gonzales, 1836PM Marketing Manager

Investment Strategies Newsletter

Sign up for our monthly newsletter and receive resources to manage your investments like a boss!

"*" indicates required fields

This field is for validation purposes and should be left unchanged.