This is from a service request we received on 1/8/13 at 9:00pm.
Here’s the request:The garage door spring for the garage door broke today. I pulled into the garage and heard a very loud “snap” sound as it was closing. The garage will now only go up about a foot then it stops and the spring is clearly broken. One of our vehicles is now “stuck” in the garage. Could you please send someone out to look at it ASAP? We definitely need our vehicle out of there.
Our software allows us to document and record exactly what and when requests are made as well as ensuring proper follow up, dispatch and billing.
On 1/9/13 we spoke with this owners home warranty company which did not cover this item. No surprise there.
We then proceeded to contact one of our preferred and approved vendors.
By 1pm the service call was completed.
Here’s the tenants email back to us later that night.
“Thank you very much for taking care of our request so quickly. I really appreciate your hard work and quick results! Now I can get my car out of the garage! Thanks!!”
For quality service, and outstanding results pick a property manager that can deliver. Call us at 1836 Property Management today for the best property management services in Austin.