Stability in Management:
Last Friday 1836 had an all hands on deck meeting to discuss the situation, options and potential adaptations. Residents will still need homes and investors still have mortgages and bills to pay. Our job is to ensure we deliver the best possible service during this crisis while putting safety first. We will continue working steadfastly toward that goal.
Service hours are 9am – 4:30pm, M-F. We ask that anytime you need our focused attention you set up a convenient time to connect by phone, video or as needed so that we may deliver superior service. Due to the current situation, we need to reduce everyone’s exposure and therefore will be working remotely and/or rotating in-office staff. Office visits will be by appointment only. Since many of our clients have never had the opportunity to visit us on South Congress this may result in no noticeable change.
Fortunately, we began planning long ago for flexibility and an increased level of service. Our employees have the ability to work from home when necessary and our communication system supports this. Video conferencing may be requested anytime and delivered through google hangouts. If you haven’t used this service before, we highly recommend it. It’s simple to use and free. Due to the reduction in distractions that a healthy office provides you may even see an increase in available staff as they spend less time in Austin traffic as well as managing walk-ins and deliveries.
If you are dropping off checks, keys, etc, you can find our black drop box outside the store Feathers on Milton St. Please notify the office as soon as these items are dropped off so someone can set a time to retrieve them. Items left in that exterior box for long periods of time may disappear from vandalism.
Move-in’s and Move-outs:
Move in’s, move-outs and showings will still occur but will be limited to vacant properties only*. The entire rental industry has been moving toward showing vacant and ready properties only for years. This results in happier residents and investors. Ask your property manager about a “lock box move in”.
*If you live in any of our properties except UT housing you will more than likely not have any realtors entering your property to show it to prospective tenants.