plumbing repair

The Emergency Maintenance Call Strikes Again. How Are You Managing?


As a rental property owner, staying on top of maintenance is essential to the health and longevity of your property and the return on investment you will receive. While preventive maintenance and make-readys are part of that process, so is emergency maintenance. There is no question whether you will get an emergency maintenance call, it’s when will you get that emergency call?

As we approach the colder weather season, your tenants will begin to turn on those heaters for the first time in months. Often that means issues will arise. Rencently, we received a call that a tenant’s heater wouldn’t turn on. Within hours the appropriate services were dispatched and the problem was resolved. Simple enough right?

Let’s imagine you’re a self-managing landlord. What if that tenant was to call on a Saturday while you’re in the middle of a family gathering? Would you be able to provide service to your tenants within a couple of hours? What would happen if the temperature was to fall below freezing and the issue wasn’t resolved? Let’s just say at this point your tenant could take legal action, which no investor wants to have to deal with. 

The vast majority of owners that manage their own rentals do so because they don’t see the benefit of paying a management company. Their perception is that all property management companies do is collect the rent and lower their bottom line. Which is simply not the case. There are so many elements to managing an investment property effectively so that it continues to turn a profit in the long run. 

The Bottom Line

What’s your piece of mind worth to have the job done correctly? 1836 Property Management has trusted vendors with proper insurance, who have signed and understand a detailed vendor agreement, who are responsible for the quality of their service in order to keep your business. It’s on these Saturdays, Sundays, holidays and the like that we are working for our owners. Many of them don’t even realize we’re here. And that’s the whole point. Our investors can focus on their families, jobs or travel while their investments are looked after 24/7/365.

Your property is managed 24/7 by a team who has the ability to dispatch, per our policies, for emergency calls as necessary. Our professional and trusted vendors will troubleshoot, document and refer non emergencies back to our maintenance team for service during normal business hours.

Where do you want to spend your time? Call us today and let us do the heavy lifting, so you can focus on the important things in life. For the best property management team in Austin Texas reach out to us today.


By: Matt Leschber, 1836PM Founder and Kayla Gonzales, 1836PM Marketing Manager

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