Imagine you are the owner and received a bill from a vendor who inspected a dishwasher that was reported as inoperable. Turns out, the power switch was not in the ‘on’ position. Would you feel the bill belonged to you? These things happen, especially when you’ve recently moved in and are not aware of the property characteristics. However, the fact remains that a bill has to be paid by the appropriate party for the efforts made.

A broken appliance that needs replacement is never a fun process. While we are given the right to make repairs, those repairs can be made to a certain spending limit. Typically, replacements go above that spending limit. When that happens, an owner needs to give approval for the expense. While we are eager to move to the next step, owners are sometimes not available immediately or want additional estimates to ensure the diagnosis and cost is valid. This is natural, but rest assured we have limits as well for the duration in wait time in addition to temporary fixes.

Sorry, but this is definitely not possible. An adult must be present at the time a vendor or team member visits the property when a minor is home. No exceptions.

We love pets! However, there are processes in place that remove liability from all parties. Even if the dog were to stay 24 hours, pet damage can occur on the property. There’s also a chance the dog could cause harm to itself or someone else while on the property. This breeds trouble! Not matter the duration of the stay, a pet must be approved and documented with a pet agreement. This will also include a pet payment (if approved). This is better than us catching a pet on the premise and a tenant facing the $500+ fine. It’s not worth it.

Welcome, sis! First, she needs to apply just as you did. We need to make sure the tenant qualifications are met by all parties. That’s fair, right? Right. Then once approved, her name needs to be added to the lease. As this takes more staff time to produce the change in documents and systems, there will be a minimal administrative fee associated.

You may pay primarily through your tenant portal. If unable you may use the drop box at our office or USPS. Please note that funds must be received by the due date. The postmark is not relevant.

It could be fun living inside a giant grape, however it’s not as easy as it seems. Painting is tricky, so we cannot rely on tenants to complete something like this in a proper way. If you would like something painted, and Architectural Change Request Form would need to be submitted with details and it would need to be completed by one of our approved vendors. There would also be an stipulation that the condition was returned to it’s original state at move out. Of course, both painting jobs would be a tenant expense.

Rent will post on your account on the 1st of every month. Of course, you’re welcome to pay rent anytime. When you pay rent any day prior to the first, the account will show a credit until the 1st when the charge posts. The account will then balance.