Here’s a great article about how ensuring that your customers are happy ensures your business will succeed. If you like reading about business as a subject check this out.
Putting the Service-Profit Chain to Work. Harvard Business Review – March-April 1994 – Heskett, Jones, Loveman, Sasser and Schlesinger.
We know that if you’re satisfied with our service you will be loyal and we will succeed. If we can’t ensure you’re happy we fail. I can tell this, you will be pleased, I guarantee it!