Here’s a great article about how ensuring that your customers are happy ensures your business will succeed. If you like reading about business as a subject check this out.
Putting the Service-Profit Chain to Work. Harvard Business Review – March-April 1994 – Heskett, Jones, Loveman, Sasser and Schlesinger.
We know that if you’re satisfied with our service [...]
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August 14th, 2010
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